Privacy Policy

Last Updated: January 1, 2026

HomeComfort Experts ("Company," "we," "us," or "our"), located at 5208 Airport Fwy, Fort Worth, TX, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a service appointment, estimate, or consultation
• Fill out a contact form or request a callback
• Subscribe to our newsletter, promotions, or special offers
• Create an account on our website
• Communicate with us via phone, email, or live chat
• Leave a review or testimonial about our services
• Apply for employment with our company

This information may include your name, email address, phone number, mailing address, service address, payment information, and details about your HVAC, plumbing, or electrical systems.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type, version, and language preferences
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our site
• Date and time of your visit

1.3 Information From Third Parties

We may receive information about you from third-party sources, including business partners, marketing partners, social media platforms, data brokers, and publicly available databases. This information may be combined with other data we collect about you to improve our services and marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, dispatch technicians, perform HVAC, plumbing, and electrical services, and manage your service history
• Communication: To respond to your inquiries, send appointment confirmations and reminders, provide service updates, and follow up on completed work
• Billing and Payments: To process payments, send invoices, manage financing options, and maintain accurate financial records
• Improvement: To analyze usage patterns, improve our website functionality, enhance our services, and develop new offerings
• Marketing: To send promotional materials, seasonal maintenance reminders, special offers, and educational content about home comfort (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, licensing requirements, and legal processes
• Safety and Security: To protect against fraud, unauthorized transactions, and other illegal activities, and to ensure the safety of our employees and customers

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party vendors who assist us with payment processing, email delivery, website hosting, analytics, and customer relationship management
• Equipment Manufacturers: When you purchase or register HVAC, plumbing, or electrical equipment, we may share necessary information with manufacturers for warranty registration and product support
• Financing Partners: If you apply for financing for a service or installation, we share relevant information with our financing partners to process your application
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our company, our customers, or others
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device that help us recognize your browser and remember certain information.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality, such as page navigation and access to secure areas
• Analytical Cookies: Help us understand how visitors interact with our website by collecting information about page views, traffic sources, and user behavior
• Functional Cookies: Enable enhanced features and personalization, such as remembering your preferences and service area
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns

For more detailed information about the cookies we use, please refer to our Cookie Policy.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of payment information in compliance with PCI-DSS standards
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy best practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your data.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of marketing communications at any time
• The right to request a portable copy of your data

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by HomeComfort Experts. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices or content.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records and warranty information may be retained for the duration of applicable warranty periods and as required by Texas state licensing regulations. When personal information is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• HomeComfort Experts
• 5208 Airport Fwy, Fort Worth, TX
• Phone: +1 (817) 341-5168
• Email: contact@homecomfort.com